Store Hours:

M-F: 9am to 6pm,
Sat.: 10am to 6pm,
Sun.: 1pm to 5pm (CST)

Location:

3810 N. Lamar
Austin, TX 78756
MAP

Observed Holidays:

New Year's Day
Easter Sunday
Memorial Day
Fourth of July
Labor Day
Thanksgiving
Christmas Day

Why Buy From Us?

The Precision Advantage

With every Precision Camera purchase you get:

With every Digital Camera Purchase you get:

*In store purchases only. Customers who order online or over the phone and present a copy of their invoice in the store within 14 days of purchase are also eligible.

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No Class 2/Demos/Refurb Items

Unless explicity marked otherwise, we do not sell refurbished merchandise. All our new products are factory fresh, 100% new in the box with all accessories, and with a full USA warranty. We are Authorized Dealers for everything we sell and stand behind everything we sell. No surprises.

Shopping with us is safe. You can have confidence that everything you buy "new" from us will be just that. New, first class, complete, full USA warranty, with all included accessories as shipped by the manufacturer.

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All Supplied Accessories

Many dealers strip the accessories originally supplied by the manufacturer, and then try to sell them back to you. They take the caps, straps, batteries, chargers, film, memory cards, cables and other extras out of the package. Also watch out for excess shipping and handling. Our rates are fair and we know how to pack orders so they arrive safely.

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Full Warranty

All New items sold by Precision Camera are Brand-New, Factory-Fresh and complete in original box with standard accessories as packaged by the manufacturer, including the required documents for full USA warranty. We are an authorized dealer for all items and provide you with our Sales Invoice. It will include a complete description and serial number, which is usually required for Warranty Service.

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No Gray Market

We only sell new products with full USA Warranty. This ensures that your purchase will be serviceable by any authorized USA service center. 

Buyers Beware:
Read this article from PCWorld.com about the dangers of "Too good to be true" Internet camera prices.

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Personal, Friendly Service

We have been in Austin, Texas since 1976. We started as a camera repair business, so we know how to give quality service.

While no one is perfect, if you are ever unhappy, for whatever reason, we want to know about it. We'll do our best to make it right.

We have been successful because our customers get more than just what they pay for. As a result they tell their friends about us, and their friends tell their friends. We want you to be pleased. Because if you are, you will become one of our many life long customers. At the end of the day, all that matters is that we made you happy, you got extraordinary service, we did our job right to the best of our ability. 

Thanks for trusting us with your photographic needs.

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Low Price Guarantee

Precision Camera & Video will meet or beat any competitor's advertised price in Austin.
If you find a lower advertised price from a local competitor after your purchase,
we will refund the price difference (within 14 days of purchase)*

To request a Price Match: bring the ad in question (with evidence of the date and publication in which it was printed) to a customer service representative at the store. If you are requesting a refund on an item already purchased (within 14 days of purchase), bring your original sales receipt as well. Refunds will be tendered in the method of original payment.

Precision Camera & Video considers it a point of pride to have the lowest prices in Austin, and we do a lot of searching and price hunting to keep it that way. It's one of the many things that we do to keep the customer first, and just one part of the Precision Advantage.

*Terms and conditions:

  1. With both Precision Camera & Video and the competitor in question, the item much be in stock and available for delivery.
  2. The merchandise must be advertised in print (within 14 days of your purchase date) by an authorized dealer in Austin, Texas.
  3. The merchandise must be new and factory fresh (no refurbished, gray market, closeout or display products).
  4. The merchandise must be identical to (same model number) the item we carry, come bundled with the same equipment as the item we carry, and be sold at a standalone price that is not contingent upon additional purchases or services.
  5. Our Low Price Guarantee excludes closeout specials, promotional offers, bundle pricing, auction items, clearance items, refurbished or used products, special orders, special 'club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typographical error or omission.
  6. Price protection applies to final net price including all manufacturer rebates.

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Testimonials

At Precision Camera, we always strive to go above and beyond our customers expectations in service. But don't believe us - here is what some of our customers are saying....

Have your own feedback to submit?

What a fantastic job you did on transfering reel to reel movies to DVD. What a great Mother's Day present to be able to share with my daughter; a DVD of her grandparent's wedding from 50 years ago! My mother has passed away and I will treasure this memory!
Lauren
3/12/10

Huge thanks to Erik - I panicked when my memory card corrupted & I couldn't find 800 vacation photos! Erik not only was incredibly calm & informative, but they were able to find and recover all my photos in less than a day. THANK YOU! We immediately spoke with Doug & he helped us buy a storage system to avoid future problems. Thank you for such great service every time we visit.
Lara
3/9/10

I live in the Houston area, so I don't get into your store as often as I'd like. You've got the best photo store in Texas - and maybe the whole south.
Phil does an excellent job for you. Please convey my thanks to him.
Walt
3/3/10

Elsa was friendly, helpful, extremely knowledgeable & assisted my journey down the path to the purchase of a lens to focus my photography business on macro specialty.
Tony
2/7/10

Eric was an exceptional help. He went out of his way to help me out. He was the perfect help. I couldn't have had a better experience. Eric should be noted as an A+ employee.
Siles
1/5/10

To all at Precision Camera,
I would like to thank you again for your great customer satisfaction for your help in getting proper repairs from Canon. I am just a camera enthusiast- not a professional at all. I had issues with a 5 year old Digital Camera purchased at your store. I was calling with just a question whether my camera might be repairable - and was instructed to contact Canon direct- as there was a recall on this particular issue. It was a painless ordeal and within 10 days I had my camera back - repaired - at no expense at all. Had I not contacted you - perhaps I would have been out the cost of a new camera. I do so appreciate your help in this matter and will always be a customer.. Your staff is to be commended highly - as I was at the mercy of your expertise as to repairs. I do so appreciate the honesty, professionalism, and integrality. Precision Camera has been my one stop camera shop for many years and I will continue to send customers your way.
Thank you again.
Sharon
01/28/09

Hi Mr. Burger,
my name is Jenny and I am a junior at Texas State University (Photography Major). I was in the store on Saturday looking to buy the entirety of two lists from this semester's course instructors. As you could imagine, the stress and utter chaos that accompanies school supply shopping was to be fully expected. But to mine and my parent's surprise, stress was not an issue. You store is fantastic. Not only do you have the best selection of any genre of photo supply that could possibly be needed, but your service was excellent. At the end of the day when we signed off on the $650 receipt, we were happy campers.
Thank you for everything,
Jenny
08/27/07

Received my order as promised in good condition and right on time at a very good price - Thank you - I will recommend you to any who ask. Is there somewhere I can leave positive feedback for you?
In the day and age of morons and incompetitents, Thank you for your good service!
Sincerely,
Philip B.
10/19/06

Thanks! I appreciate how personal and responsive you have been, and will definitely put your store at the top of my list of first places to shop for photo equipment!
Joe J.
05/4/06

Your repair department is great and made my week.
Thanks so much,
Jessica T.
03/23/05

Wonderful service; knowledgable, courteous, and very professional.
Comment Card
05/12/05

Excellent service and willingness to do more than was required.
Comment Card
05/11/05

Very helpful and reasonable. Not pushy. Makes those of us who know nothing about cameras comfortable.
Comment Card
06/09/05

Dear Mr. & Mrs. Sullivan:
I've lived in Austin since 1986 and regrettably the first time I visited your store was quite recently when purchasing a wide angle lens for a Nikon Coolpix 995 (as you well may know they are now discontinued).
After doing my homework via telephone and receiving quotes from several other retailers, Precision Camera not only had the best price to offer, yet also offered to "hold" the piece for me for 24 hours, which I picked up the following day...
Renita J. W.
11/10/04

Rosemary,
Thank you for the quick response, it was a pleasure talking to you today. I've really have been getting the run-around from a lot of vendors. It was good to talk to a honest/reliable business woman...
...Thanks again and I look forward to hearing from you soon,
Ron
11/03/04

Given the prairie dog holes between here and Austin interfering with the pony express riders assigned route, I'd say the package ought to be here this Friday. Please know that I am touting your service and expertise to all my friends. You ought to be hearing from [Name Redacted] in Houston shortly.
I know I will keep in touch as my needs for new batteries arises - don't know if these are rechargeable or not but will find out. Thanks for your interest, service and friendship.
Ted G.
1/28/04

Thanks once again for your wonderful service!! Our prayers are with you and your husband. Here's to a much better New Year!!
Rusty
12/30/03

You are a sweetheart! I've been shooting portraits and the paper will arrive just in time.
Charlotte L.
12/16/03

I will be ordering items in the future. You can count on that.
Jerry
10/28/03

I just wanted to thank you for the INCREDIBLE service you had given me the past week. I just received the item today. Wonderful service ever since I asked you about using the gift certificate online. Just wanted to pat you on the back, keep it up! Thanks again! =)
Chris S.
9/11/03

All items have arrived safely and are currently in use. Thanks so much for a pleasant shopping experience and your patience with the bank's foul up.
Regards,
John H.
8/22/03

Thanks for the prompt and efficient handling of my order.
Steve S.
8/04/03

Thank you very, very, very much. The marine camera cover arrived and it is the right item. We will have a great time with it in the Virgin Islands.
Thank you again for great and fast service.
Marie K.
7/29/03

Thank you for your assistance. The camera came today and I'm excited to start using it for my landscape collection of pictures--here in the hills of North Carolina. We "Hillbillies" do know how to use high tech. cameras!!
Your service and response were excellent!!
Thanks
Leslie P., MD
7/9/03

I received the camera strap yesterday. I purchased it for the G3 and even though it isn't advertised for the G3, it fits perfectly.
I wanted to thank you for the personalized service you provided me after ordering this product. I will certainly keep precision camera in mind for future purchases and will recommend you to my friends.
Thank you,
Ty S.
6/27/03

Thank You so much, again. You have been so helpful. I will be dong buisness with you again. I appreciate your help.
Samantha R.
6/10/03

Jerry,
First, I have to thank you for going above and beyond the call of duty to take care of us. We received the replacement storage card that you mailed to us in New Zealand. The reason we bought the digital camera from Precision Camera was b/c a friend of ours said it's a great company with people that "know their stuff" and it has great customer service. You have indeed proven that you have great customer service. We will always buy our camera gear from you and we'll recommend Precision Camera to everyone we know. Feel free to quote me:-)
I hope you received the card that we mailed to you. And, as you requested, attached are a few photos from NZ. There's one of us at the Americas Cup in Auckland, another of our three boys and one with a little more NZ scenery. Enjoy.
Take care and thanks again.
Robert, New Zealand
3/02/03

Mrs. Sullivan
I frequently order stuff on the internet. I have many bad experiences when things go wrong. I believe that a key differentiator for any business is how well you handle a problem. You can be proud that your person was exceptionally effective. She was:
(1) Polite and courteous
(2) Responsive when my order could not be filled in a short time frame
(3) Acted quickly to resolve a hidden problem and got back to me quickly with an honest explanation and no cover-up. The mistake was one that could have happened to any of us with a business.
If you'd like to use this as a testimonial, please feel free.
Thanks again,
George K.
1/30/03

Thank you for the outstanding customer service. In a era when customer service seems to be an afterthought, it is refreshing to experience such warm and helpful service.
With high regard,
Ray G.
1/23/03

I'd just like to say you folks are fabulous and it's been a pleasure doing business with you. I will recommend you highly to friend and family alike.
Dr. John M.
1/12/03

Thank you so much for your help.
I have been really impressed by the customer service. It is nice to deal with such a friendly and professional company. I told Michael about your company and we will definitely be ordering from you in the future. Knowing him, it will be sooner then later!!
Have a very happy New Year!
Amy,
12/27/02

Wow. Excellent service. I will highly recommend you. Thank you very much. Have a wonderful holiday season.
Keep smiling and make the world wonder.
Greg,
Rochester State, WA

Just thought I'd let you know that I got [my order] today, and everything is great. Thanks for the fantastic service, and I look forward to doing more business with you in the future.
Dan,
11/14/02

Thanks! Even though I've moved from Austin, I'm still shopping with you via the web!
Carolyn Mathews
10/31/02

Everyone is great at your store and on the phone. Especially appreciated the prompt help of John Busse.
Paul M.
Round Rock, Texas
10/16/02

Thanks again for the wonderful service you all have provided. You've certainly made it into my Bookmarks!
Keep up the great work.
S.
10/29/02

I just wanted to say how pleased I was with the service I got with your company. I'm afraid I don't recall the lady who helped me on the phone. It was after-hours and she didn't typically take orders, but she took mine anyway to pass on the next day to the sales people. Anyway, I've been waiting on some other equipment this week from other suppliers and what I ordered from you came the fastest. I am very impressed and will order more from you in the future!
Thank You!
Kim, Pinnacle Graphics
Columbia, MO
9/27/02

Dear, Jerry and Rosemary,
I wanted to send a thank you to both of you for helping me get this picture. The client is very happy.
So here's a big thank you to each of you for your thoughtfulness and support in helping me get my photo. I really appreciate it.
Dennis
4/3/02

Just a note from a satisfied customer. I manage a group of five weekly newspapers which are part of a larger group of nine weeklies.
Over the past two years, we have purchased several digital cameras, from point-and-shoots to some Olympus E-10s and Canon D30s, along with numerous accessories, from Precision Camera & Video.
And, now, you're carrying Apple computers, so we'll be doing more business. One of the main reasons for our satisfaction with your firm's performance is your salesman, Ian McEnroe.
He is accessible, knowledgeable and follows up faithfully when we have a question for him. Also, he relates to customers well. For instance, he 'cures my ignorance' on technical questions politely and thoroughly, without being condescending - something that really gets on my 'left nerve.'
Anyway, I appreciate your firm, and look forward to doing more business with you. Matter of fact, we're eyeing a couple of iMacs, and maybe an eMac or two as upgrades in a month or two.
Sincerely,
Bob
9/30/02

Thank you for the quick response and excellent service.
Marc
9/14/2002

Dear Jerry,
You have a new customer and one who will refer others. I found your web site while doing a search for places where I could replace a camera bag that was stolen from my vehicle. Due to my leaving on a short vacation in a couple of days from my order, and my work schedule (24 on / 48 off shift) I needed to get it replaced right away. The delivery was also important so that I was there to receive it.
The salesperson [John Cearley] was great and helped me with just about everything I needed. The shipping was a bit of a problem due to UPS service here, but that is not your fault. I did receive the order last night, about 42 hours from my departure time. I must add that Stacey went beyond what is normally found in good customer service. She delivered great customer service and is one of the reasons I have switched from ordering from B&H photo in NYC to Precision Camera. I have 30 years of photography work from business to pleasure to commercial. From having my own darkroom to the new digital camera and using my computer as my new darkroom. It just keeps getting better every day. Knowing there are places like yours makes it even better.
I look forward to doing more business with you in the future.
Jack B.
10/9/01

Mr. Sullivan,
Thanks to you and your staff, particularly Juan Chen, for the handling of my camera purchase. The camera arrived in your store on the 14th, just as you implied, and Mr. Chen immediately contacted me to let me know. He also arranged to have the camera shipped so that it would arrive the next day. I will certainly consider Precision for my next camera purchase.
Thanks again.
Louis H.,
9/24/01

I received my order of a Bogen tripod head today. Thank you for the excellent service. I shall recommend you to my friends.
Regards,
Louis Morris, CT.
8/31/01

It's beautiful site that I've referred alot of folks to. I enjoy going to the site and seeing the changes that are going on within the company and I've commented to Jerry on how much I've liked the company and I will continue to support and send customers your way because I believe in Jerry and Rosemary and like the way they run the company and do love them as friends. have a great day.
Thanks,
Steve
8/22/01

Jerry,
What a great letter from the owner. I hope all of your customers take the time to read it.
Having found Precision Camera on the net, I was hoping your staff wasn't like the other dolts I had to speak with at different stores (via the net) who didn't know about what business they were really in. Today, I purchased a Nikon 990 and a bunch of add-on stuff (about two-grand worth) thanks to your sales person, Ian. As I do not know much about photography in general, let alone digital cameras, he spent the time necessary on the telephone with me to answer my many neophyte questions and put me at ease during my decision making process. The same as I have to do for my many clients and as, I am sure you have had to do countless times over.
He seems like he can think on his feet and his telephone sales manner was very good. As an employer, I would say don't lose this guy. It was a pleasure doing business with Ian and Precision Camera. I hope any future dealings will be as pleasant. In this age where geographical boundaries mean nothing to the sales process, I look forward to being a repeat customer.
This is a totally unsolicited note. When a guy does something well, his boss should know. He did a very good job.
Aloha,
John, Maui, HI
9-5-00

Your web site has to be the best that I have ever visited in the three years that I have been on line.
I judge this buy the ease of getting around within your site.
So many sites use a "search engine" that can't find the brand name or the type of item that I am looking for.
Keep up the good work!
Thank you,
Charlie
6-17-00

In a world full of stories from people who never see their orders delivered to them from internet companies, you guys have delivered.
I placed my order, you couldn't fulfill a complete order, so you gave me the option to take a partial or wait for the complete order to be available. I opted to wait for the complete order, figuring that was the last I would hear from you. But no. A couple of weeks later I receive an email telling me that my complete order was ready, and asking if I still wanted the product. I did, but I took a couple of days to think about it. Then I received another email and I figured that anyone who had that amount of follow through desirved my business, so I returned an email saying Yes, please send the order. It was at my door just a few days later. So to quote Arnold, "I'll be back."
Regards,
Bob
5-30-00

I wanted to thank you for your assistance with my purchase of the Canon Elura Mini DV Camcorder Kit. The Camcorder arrived this morning as you promised. Your professionalism and friendly nature made the purchase a ease and a pleasure.
Now I know where to go first for my camera and video needs, Precision Camera, with the staff that meets my needs with precision.
John
3-9-00

Please, get a close relative of yours to come up to New York and establish a mirror image shop to the one you have in Texas. I have never been to your shop. Except on the "Net." We need your type of outfit up here!
Your site is great!!
Steve
2-8-00

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