Precision Camera & Video Web Sales accepts payment by Visa, American Express, MasterCard and Discover. Foreign orders require payment by wire transfer. E-mail for more information. We use FedEx Express, UPS Ground, and in some cases, Priority Mail from the US Post Office to deliver items to you. Orders are normally processed the same day received if placed by 1:00 p.m. CST except holidays and weekends. Orders placed on holidays and weekends will be processed on the next business day.

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Precision Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment. Keep your Invoice with your important records. Read all instruction manuals BEFORE testing your equipment. Precision Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise.

Most items purchased from Precision Camera returned within 14 days from the date of purchase with the original receipt are eligible for refund or exchange and, unless defective, are subject to a restocking fee. EXCEPTIONS: NO returns or refunds will be given on FILM, PHOTO PAPER, opened software, computers, printers, ink, ribbons or Special Ordered items. Returned items must be in NEW FACTORY FRESH condition as shipped from the manufacturer. The product and all boxes, packing materials, wrappers, cartons, cables, instruction manuals, blank warranty cards, accessories etc., must be included without damage, markings, tape, folds or defacing. If any of the above conditions are not met, Precision Camera reserves the right to either refuse the return or to charge a minimum 15% restocking fee plus the cost of the missing items. Initially defective products must be exchanged within 14 days. Full Manufacturer's USA warranties are supplied with all brand new items. Defective products returned after 14 days must be returned freight prepaid at owner expense to the manufacturer for warranty service. Concealed damage or abuse is not covered. Refunds will be issued by the same method paid less shipping & handling and restocking fee, if any. Refunds for cash purchases over $50 will be paid by check. Allow 14-21 days for refund by check.

Returned Internet/Mail ordered items are subject to the above conditions plus you must obtain a Return Authorization number prior to shipping your purchase back to us. A return authorization number may be obtained by calling (512) 467-7754 ext. 335, Monday to Friday 9:30am-5:00pm CST.

Product return shipping is the responsibility of the customer unless by our mistake. No C.O.D. freight can be accepted. Package your return inside another container with at least 2 inches of packing material on all sides. Do not deface the manufacturer's original packaging. Put the RA# on all sides of the box. Returns without a return authorization number on the outside of the package will be refused and returned to the shipper.

Purchases being returned should be shipped to: