At Precision Camera, we always strive to go above and beyond our customers expectations in service. But don't believe us - here is what some of our customers are saying....

Hi Mr. Burger,
my name is Jenny and I am a junior at Texas State University (Photography Major). I was in the store on Saturday looking to buy the entirety of two lists from this semester's course instructors. As you could imagine, the stress and utter chaos that accompanies school supply shopping was to be fully expected. But to mine and my parent's surprise, stress was not an issue. You store is fantastic. Not only do you have the best selection of any genre of photo supply that could possibly be needed, but your service was excellent. At the end of the day when we signed off on the $650 receipt, we were happy campers.

Thank you for everything,

Jenny
08/27/07

Matt:
You are a class act, thank you.

Sincerely,

J.
11/7/06

Matt:
I see why your business its called "Precision Camera;" You are just so precise in getting everything I need precisely whenever I need every thing to be there;I will be in Austin this comming Thursday and I will contact you either Thursday or friday to pay every item or cancel if any need to it and pick the remaining items which we will badly be needing very soon.
Thank you again.

A.
11/1/06

Received my order as promised in good condition and right on time at a very good price - Thank you - I will recommend you to any who ask. Is there somewhere I can leave positive feedback for you?

In the day and age of morons and incompetitents, Thank you for your good service!

Sincerely,

Philip B.
10/19/06

Thanks! I appreciate how personal and responsive you have been, and will definitely put your store at the top of my list of first places to shop for photo equipment!

Joe J.
05/4/06

Your repair department is great and made my week.

Thanks so much,

Jessica T.
03/23/05

Wonderful service; knowledgable, courteous, and very professional.

Comment Card
05/12/05

Excellent service and willingness to do more than was required.

Comment Card
05/11/05

Very helpful and reasonable. Not pushy. Makes those of us who know nothing about cameras comfortable.

Comment Card
06/09/05

Dear Mr. & Mrs. Sullivan:

I've lived in Austin since 1986 and regrettably the first time I visited
your store was quite recently when purchasing a wide angle lens for a Nikon
Coolpix 995 (as you well may know they are now discontinued).

After doing my homework via telephone and receiving quotes from several
other retailers, Precision Camera not only had the best price to offer, yet
also offered to "hold" the piece for me for 24 hours, which I picked up the
following day...

Renita J. W.
11/10/04

Rosemary,

Thank you for the quick response, it was a pleasure talking to you today. I've really have been getting the run-around from a lot of vendors. It was good to talk to a honest/reliable business woman...

...Thanks again and I look forward to hearing from you soon,

Ron
11/03/04

Paul single handedly got us started on the path we wanted. He listened to our objectives and got us what we wanted.

Nikki Crisolo
9 /15/04

Jim was very helpful and made useful recommendations. It was a pleasure doing business.

Micheal Dominguez
10/12/04

item arrived well packaged and in great condition, easy to deal with A++ thanks!

Ebay Buyer: ultra_jza
Oct-12-04

Great camera, good packaging, good shipping, would buy again.

Ebay Buyer: jabbakahut
Oct-13-04

Fast well packed ship., great item and a true joy to deal with. Highly Recommend

Ebay Buyer: efore41
Sep-29-04

Noel was very honest, great transaction Precession Camera ROCKS!!!!!

Ebay Buyer: barronda
Sep-28-04

Thanks for quick delivery of camera! Precision-cam-video is a Pro seller! AAA+++

Ebay Buyer: teddi212
Sep-23-04

Wow, came today, just couldn't ask for faster service! Thank you!

Ebay Buyer: elthea13
Sep-10-04

Flash softbox & bouncer as described, shipped promptly, good price, great seller!!

Ebay Buyer: ppk29
Oct-03-04

Perfect transaction, Very cordial, thorough and helpful. Great followup

Ebay Buyer: bumpkisskittles
Oct-07-04

... Given the prairie dog holes between here and Austin interfering with the pony express riders assigned route, I'd say the package ought to be here this Friday. Please know that I am touting your service and expertise to all my friends. You ought to be hearing from a Chuck New in Houston shortly.

I know I will keep in touch as my needs for new batteries arises - don't know if these are rechargeable or not but will find out. Thanks for your interest, service and friendship.

Ted G.
1/28/04

Thanks once again for your wonderful service!! Our prayers are with you and your husband. Here's to a much better New Year!!

Rusty 12/30/03

You are a sweetheart! I've been shooting portraits and the paper will arrive just in time.

Charlotte L. 12/16/03

I will be ordering items in the future. You can count on that.

Jerry 10/28/03

The Budgie Smuggler is on its way! Thanks for being so accommodating.

Ophelia10/01/03

I just wanted to thank you for the INCREDIBLE service you had given me the past week. I just received the item today. Wonderful service ever since I asked you about using the gift certificate online. Just wanted to pat you on the back, keep it up! Thanks again! =)

Chris S. 9/11/03

All items have arrived safely and are currently in use. Thanks so much for a pleasant shopping experience and your patience with the bank's foul up.

Regards,

John H. 8/22/03

Thanks for the prompt and efficient handling of my order...

Steve S. 8/04/03

Greetings!

Goodness, those must be the fastest six weeks on record :-)

Thank you again!

Manfred 7/29/03

I received the paper the other day. it's about time i found the paper i've been looking for. the pictures come out great, thank you. i'm an architecture student working on my portfolio, and i've looked everywhere for double-sided matte finish. once again, great paper and thank you very much!

Josh 7/29/03

Thank you very, very, very much. The marine camera cover arrived and it is the right item. We will have a great time with it in the Virgin Islands.

Thank you again for great and fast service.

Marie K. 7/29/03

Thank you for your assistance. The camera came today and I'm excited to start using it for my landscape collection of pictures--here in the hills of North Carolina. We "Hillbillies" do know how to use high tech. cameras!!

Your service and response were excellent!!

Thanks

Leslie P., MD 7/9/03

Thank you very much for your help.

Betty P. 6/27/03

I received the camera strap yesterday. I purchased it for the G3 and even though it isn't advertised for the G3, it fits perfectly.

I wanted to thank you for the personalized service you provided me after ordering this product. I will certainly keep precision camera in mind for future purchases and will recommend you to my friends.

Thank you,

Ty S. 6/27/03

Thank You so much , again. You have been so helpful. I will be dong buisness with you again. I appreciate your help.

Samantha R. 6/10/03

Jerry,

First, I have to thank you for going above and beyond the call of duty to take care of us. We received the replacement storage card that you mailed to us in New Zealand. The reason we bought the digital camera from Precision Camera was b/c a friend of ours said it's a great company with people that "know their stuff" and it has great customer service. You have indeed proven that you have great customer service. We will always buy our camera gear from you and we'll recommend Precision Camera to everyone we know. Feel free to quote me:-)

I hope you received the card that we mailed to you. And, as you requested, attached are a few photos from NZ. There's one of us at the Americas Cup in Auckland, another of our three boys and one with a little more NZ scenery. Enjoy.

Take care and thanks again.

Robert, New Zealand 3/02/03

Mrs. Sullivan

I frequently order stuff on the internet. I have many bad experiences when things go wrong. I believe that a key differentiator for any business is how well you handle a problem. You can be proud that your person was exceptionally effective. She was:

(1) Polite and courteous

(2) Responsive when my order could not be filled in a short time frame

(3) Acted quickly to resolve a hidden problem and got back to me quickly with an honest explanation and no cover-up. The mistake was one that could have happened to any of us with a business.

If you'd like to use this as a testimonial, please feel free.

Thanks again,

George K. Fullerton, CA 1/30/03

Thank you for the outstanding customer service. In a era when customer service seems to be an afterthought, it is refreshing to experience such warm and helpful service.

With high regard,

Ray G. 1/23/03

I'd just like to say you folks are fabulous and it's been a pleasure doing business with you. I will recommend you highly to friend and family alike.

Dr. John M. 1/12/03

Thank you so much for your help.

I have been really impressed by the customer service. It is nice to deal with such a friendly and professional company. I told Michael about your company and we will definitely be ordering from you in the future. Knowing him, it will be sooner then later!!

Have a very happy New Year!

Amy, 12/27/02

Joan,

Thank you for your help with my broken flash. ... After hearing horror stories about some camera stores and their not so friendly practices I am glad I found a store that does what it says.

Thank you

Augie M., 12/21/2002

Joan, thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you

Julia, 12/19/2002

Wow. Excellent service. I will highly recommend you. Thank you very much. Have a wonderful holiday season.

Keep smiling and make the world wonder.

Greg, Rochester State, WA

Joan,

Thank you for the update and the great customer service. I look forward to purchasing more toys from you this Christmas.

Regards,

Gene, Belmont, CA

Just thought I'd let you know that I got it today, and everything is great. Thanks for the fantastic service, and I look forward to doing more business with you in the future.

Dan, 11/14/02

Thanks! Even though I've moved from Austin, I'm still shopping with you via the web!

Carolyn Mathews 10/31/02

Everyone is great at your store and on the phone. Especially appreciated the prompt help of John Busse.

Paul M., Round Rock, Texas 10/16/02

Thanks again for the wonderful service you all have provided. You've certainly made it into my Bookmarks!

Keep up the great work..

S. 10/29/2002

I just wanted to say how pleased I was with the service I got with your company. I'm afraid I don't recall the lady who helped me on the phone. It was after-hours and she didn't typically take orders, but she took mine anyway to pass on the next day to the sales people. Anyway, I've been waiting on some other equipment this week from other suppliers and what I ordered from you came the fastest. I am very impressed and will order more from you in the future!

Thank You!

Kim, Pinnacle Graphics, Columbia, MO 9/27/2002

Dear, Jerry and Rosemary,

I wanted to send a thank you to both of you for helping me get this picture. The client is very happy.

So here's a big thank you to each of you for your thoughtfulness and support in helping me get my photo. I really appreciate it.

Dennis , 4/3/2002

Just a note from a satisfied customer. I manage a group of five weekly newspapers which are part of a larger group of nine weeklies.

Over the past two years, we have purchased several digital cameras, from point-and-shoots to some Olympus E-10s and Canon D30s, along with numerous accessories, from Precision Camera & Video.

And, now, you're carrying Apple computers, so we'll be doing more business. One of the main reasons for our satisfaction with your firm's performance is your salesman, Ian McEnroe.

He is accessible, knowledgeable and follows up faithfully when we have a question for him. Also, he relates to customers well. For instance, he 'cures my ignorance' on technical questions politely and thoroughly, without being condescending - something that really gets on my 'left nerve.'

Anyway, I appreciate your firm, and look forward to doing more business with you. Matter of fact, we're eyeing a couple of iMacs, and maybe an eMac or two as upgrades in a month or two.

Sincerely,

Bob 9/30/2002

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