General Questions

• What payment forms do you accept?
• What shipping companies do you use?
• How late can I order for next day delivery?
• What is your store's contact information?
• Can I visit your store's location?
• How long have you been in business?
• What is your sales tax policy?
• Are items insured in transit?
• What are your live operator hours?
• Do you match or beat prices?
• Do you have a mailing list?
• Can I set up an account?
• What is your policy regarding privacy?
• What warranty do I get with a used piece of equipment?
• What kind of extended warranty can I get?

Ordering Questions

• Do you accept bulk or distributor orders?
• Can I order out of stock items?
• What is your policy on special ordered items?
• Is your Web order form secure?
• What do you do with my contact information / e-mail?
• Do you accept orders by fax?
• Do you accept and fulfill international orders?
• What is your return or exchange policy?

Photo Lab Questions

• Why should I trust my photos to Precision Camera's photolab?
• What sort of services do you offer?

We accept Visa, Mastercard, American Express, Discover, and Paypal. We also can open an in-house charge account if set up in advance (See "Can I set up an account?" below).

We ship via UPS or USPS at your preference.

If you place an order by 1:00 PM Central Time it will ship the same day.

Click here to access our staff contact page.

Yes, we encourage you to drop by and visit our showroom. We are located at 3810 N Lamar Blvd in Austin, Texas. (map)

The store has been owned and operated since 1976 by Jerry and Rosemary Sullivan.

We are required to collect 8.25% state sales tax for all sales in Texas, other than tax exempt sales. Tax exempt sales require a tax exempt certificate to be provided at the time of sale or to be on file. Please note the State of Texas offers sales tax exemptions to qualified videographers.

We insure all Items over $250.00 in value.

We are open 9am to 6pm, Monday through Friday; 10 am to 6 pm on Saturdays, and 1 pm to 5 pm on Sundays. We are on U.S. Central Time and observe daylight savings.

We match verifiable prices at any retail store in the Austin area, as long as that store has that item in stock.

We do! You can subscribe to our mailing list when you create a customer account on our website. To create a new account, please visit this link. If you already have a customer account already and would like to be added to our mailing list, you can contact us and we'll take care of everything.

Yes, just print out our credit application and fax it in. In the interest of being able to process your application quickly and accurately, please print this document, be sure to complete all questions, and fax to 512.467.0607.

Yes, Contact :

or call 512.467.7754 ext. 309

If you order an item from our web store and the item is currently out of stock, then we will notify you asking if you would like us to order the item for you. The normal turn around time for out of stock items is about two weeks and there is generally no extra charge for us to order it for you. If you cannot find the item you are looking for in our web store, please contact our Web Sales Department at

or call 800.677.1023

Many of the items on our web site are 'Special Order Items' which we do not normally stock. These products usually are designated as 'SPECIAL ORDER ITEMS' in their product descriptions. See the next paragraph below for our policies regarding 'Special Orders'.

Items not usually stocked by Precision Camera & Video and are called "Special Orders." Because of this, these items are not returnable. Special orders are placed as soon as possible with our normal orders. These items must be paid in full. If special handling, phone calls and /or extra efforts are necessary, you will be billed for them at our net plus a percentage equal to 5% or at least $10.00.

There are no warranties implied or expressed as to guaranteed times of delivery or costs that arise due to delays beyond our control. If we make an exception and accept a return of this order, there will be a restocking charge of 20% deducted from the store credit issued.

Yes! Our site is protected with a Comodo Secure Socket Layer (SSL) Certificate. We are very serious about protecting you (and us) from credit card fraud. We verify EVERY card's Billing Address before we ship your order to ensure it is really you who ordered it. Because of these safeguards, WE Ship ONLY to your cards' billing address!

If you wish to have your products sent to a different address, you must set up an alternate shipping address simply by calling your credit card's issuing bank and requesting the addition. (The 800# is on the back of your credit card). This is a very simple procedure and only takes a few minutes.

Your information is only for our use at Precision Camera & Video. We do not resell your personal information to anyone; we take your privacy very seriously.

Yes. Our fax number is 512-467-0607.

We accept wire transfers, money orders, and PayPal because of the verification processes involved with international credit cards. If you use wire transfer, there is a $15.00 wire transfer fee (charged to us by our bank) that is applied to each transaction.

Buyer is responsible for all tariffs and duties and must pay international shipping charges.

To obtain a full refund the return must be made with in 10 days of the purchase date.

For a full exchange the exchange must be made within 30 days of the purchase date. Certain items are NOT RETURNABLE: digital cameras, computer memory software, video capture cards, computer peripherals, boards, printers, video editors, film, batteries, photographic and inkjet paper, unsealed video tapes, and special ordered equipment.

10 day mechanical warranty. See our policy page for full details.

Our extended warranties are serviced by MACK, one of the largest, most respected independent repair facilities in the U.S.

For more information, see our MACK information page.

Our photolab has a dedicated staff of technicians who take great care and pride in every order. Each image is reviewed and corrected by a trained professional, not a computer program, so that your images are printed at the highest quality the first time, every time.

We use the latest in photo-finishing technology in our work and are always on the lookout for new and better ways to fulfil your order expediently and efficiently.

We give you the extra attention and personalized services that you need to take your pictures, and turn them into perfect memories.

To see a full list of our services, please visit our Photo Lab page.