Return Policy

Precision Camera Return Policy and Instructions

Most items purchased from Precision Camera and returned within 14 days from the date of purchase with the original receipt are eligible for refund or exchange and, unless defective, are subject to a restocking fee. All returns and exchanges on used gear will incur a 15% restock fee.

EXCEPTIONS: Film, photo paper, opened software, computers, printers, ink, microphones, or Special Order items are non-returnable due to their sensitive nature.

  • Returned items must be in NEW FACTORY-FRESH condition, as shipped from the manufacturer. The product and all boxes, packing materials, wrappers, cartons, cables, instruction manuals, blank warranty cards, accessories etc., must be included without damage, markings, tape, folds or defacing.
  • If any of the above conditions are not met, Precision Camera reserves the right to either refuse the return or to charge a minimum 15% restocking fee, plus the cost of the missing items.
  • Restocking fees are waived for defective items only if exchanged for the exact same product.
  • Initially defective products must be exchanged within 14 days. Full Manufacturer's USA warranties are supplied with all brand new items. After 14 days, all defective products must be shipped to the manufacturer for warranty repair. Concealed damage or abuse is not covered. 
  • Refunds will be issued by the same method paid, less shipping & handling and restocking/transaction fees, if any.  If you received free shipping, we will deduct  the actual cost of shipping from your refund.
  • Refunds for cash purchases over $50 will be paid by check. Allow 14-21 days for refund by check.

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Precision Camera within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved. Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging. DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards of damaged or missing collateral material. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment. Keep your Invoice with your important records. Read all instruction manuals BEFORE testing your equipment. Precision Camera will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility is for the monetary value of the merchandise. 

Refund Processing Fee

For all returns made on purchases processed online at precision-camera.com there will be a 2% return processing fee deducted from the refund amount. This processing fee will also apply to order cancellations and items ordered in error. If the returned item(s) are used and/or not in the condition they were originally sold in upon return, a 15% restocking will be applied in addition to the 2% return processing fee.

Return Authorizations

All returns must be pre-authorized. Returns without an RMA number will not be accepted or processed. Please contact us to confirm the item is eligible for return and to request a Return Merchandise Authorization (RMA) number.

Used Purchase Returns

Used equipment purchases include a 30 day-from-time-of-purchase warranty. All used purchases have been inspected thoroughly by certified camera repair technicians. Used items returned within 14 days are eligible for refund or exchange. A 15% restocking fee will be applied to the return or exchange of all used gear. There are no exceptions to this policy. Defective returns will be inspected to ensure they meet the cosmetic condition they were in when they were sold. Damaged equipment will be repaired at our current repair rates. 

Shipping Items Back to Us

Once your return is authorized, we will issue a prepaid return shipping label with tracking, insurance, and signature confirmation to ensure safe delivery.

  • Do not create your own return label- we will send you one.
  • The cost of the return label will be deducted from your refund unless the return is due to our error (e.g., wrong item shipped or defective product).
  • You will receive an email with label instructions and RMA information after your return request is approved.

Packaging Requirements

  • All items must be returned in original condition, including manufacturer packaging, manuals, accessories, and documentation.
  • Place the original product box inside a protective shipping box with at least 2 inches of padding on all sides.
  • Do not write on or deface the original packaging.
  • Include a copy of your invoice and RMA number inside the box.
  • Clearly write the RMA number on the outside of the shipping box (not on the product packaging).

Refund Processing

Once the return is received and inspected:

  • Refunds will be issued within [e.g., 3–5 business days].
  • The cost of the return label will be deducted unless the return was due to our error.
  • Refunds will be issued to the original payment method. 

Non-Receipt or Incomplete Returns

If we do not receive the item(s), or if a return is incomplete (e.g., missing components), a refund will not be issued. You will be contacted for a resolution if this occurs.

Class/Event Cancellations

Standard Classes

You can cancel a class registration up to two business days before the class begins and receive a full refund except for with some special classes and events such as the Mock Wedding and excursions. See below for more information.

If you register for a class that we hold on a regular basis, and do not show up for the class, you will be rescheduled one time. Once rescheduled, if you do not show up for a class, your payment will be forfeited. 

Minimum Enrollment

Each class needs a minimum number of students to enroll before the class can “make.” If the minimum enrollment has not been met two business days before the class begins, the class will be cancelled. All students who enrolled in the class will be notified by telephone or email, and may transfer to a different class or be issued a refund (see refund procedure). We encourage all students to enroll as soon as registration begins. Please check your phone and email messages, including your SPAM.

Refunds

Unless otherwise stated, class refunds are only issued to customers that provide notice to the store that they would like a refund no later than two business days prior to the class. Refunds will not be issued to customers who sign up for a class but fail to attend.

Free Basic Digital Photography Class

If you sign up for the Basic Digital Photography class with a coupon code and do not show up for the class, your class will be forfeited and you will not be permitted to reschedule.

How to Reschedule or Cancel a Class

Please contact the store at 512-467-7676 or email classes@precision-camera.com to cancel a class. Class cancellations or requests to be rescheduled that are sent through other channels, such as Facebook or Meetup.com messages, will not be honored. Please note that class refunds are only issued during business hours, Monday through Friday.

Mock Wedding, Flash Fest, Special Events and One-Time Classes

You have up until seven days before a scheduled Mock Wedding, Flash Fest, Photo Campouts under $200 (including Caprock Canyon, Spring and Fall Photo Camping Extravaganza), special events and one-time classes to cancel and receive a full refund or to reschedule. If you do not show up for a class that we are only holding one time or a class that we hold rarely, your class registration will be forfeited and you will not be permitted a refund or to reschedule. We will not offer a reschedule attempt to individuals who don't show up to the Mock Wedding Workshop or Flash Fest due to the high amount of resources required for that class. 

Excursions- Big Bend Classes, Joshua Tree, Padre Island, etc.

Full refunds (less a $75 fee) will be issued to students who cancel at least 30 days prior to an excursion. Refunds will not be issued to cancellation requests made within 30 days of the start of an excursion unless the spot can be filled. If your spot is filled you will receive a full refund (less a $75 fee). If you do not show up for an excursion, your registration will be forfeited and you will not be permitted a refund of any amount or to reschedule.

Photo Adventures

Cancellation and transfer policy

If you decide to cancel your adventure, the following fees apply:

  • 91+ days prior to departure – 20% of total ticket price is non-refundable.
  • 61 to 90 days prior to departure – 30% of total ticket price is non-refundable.
  • 31 to 60 days prior to departure – 50% of total ticket price is non-refundable.
  • 0 to 30 days prior to departure – 100% of total ticket price is non-refundable.

If you prefer to transfer to a different adventure, the following fees apply:

  • 61+ days prior to departure = $200
  • 31 to 60 days prior to departure = $400
  • 0 to 30 days prior to departure = 100% of the trip cost is non-refundable

If you make your reservation within 31 days of arrival, payment in full is required. If paying in installments, all payments must be complete within 31 days of arrival.

In a case where a trip is cancelled by us, for example, due to insufficient participation, cancellations will be made with at least 30 days notice for overnight trips. A full refund will be issued.

Precision Camera reserves the right to change or cancel this trip for force majeure or any other circumstances beyond our control. In the event of such cancellation, full or partial refunds (if any) will be at the sole discretion of Precision Camera. Precision Camera will notify you as soon as possible and will attempt to make only minor changes if required.

Insurance

Precision Camera does not provide personal travel insurance. Participants are advised to secure, at their own expense, personal travel, accident/illness and luggage insurance. Cancellation insurance is not included in the price of a tour.

Participants’ obligations

Travelers suffering from any known or suspected medical condition that may have an effect on travel must notify Precision Camera at least 30 days before departure. In such cases, the traveler must also produce a medical certificate confirming fitness to travel. Precision Camera reserves the right to refuse or to cancel bookings if relevant certificates are not provided. In this regard, Precision Camera will not be liable for any failure, negligence, or deceit on behalf of the traveler. Precision Camera will not be liable for any operator’s refusal to carry any person who has not notified Precision Camera of their condition.

Participants must abide by the instructions of the tour guide or the personnel of the party with whom Precision Camera does business. The passenger is obligated to comply with the general law and public regulations in the visited country. Attendees should show consideration for fellow travelers and abide by the common practices in transportation vehicles, at the points of transit (for example, at air terminals), at places of accommodation, at restaurants, etc., as he/she is responsible for any damage he/she may cause by his/her conduct. A passenger who does not show up at the point of departure (for example, at the air terminal) at the appropriate time has waived his/her right to compensation if he/she misses the reserved tour.

If a passenger is in breach in this respect or who at the beginning of tour indicates that he/she will cause disturbance to the fellow travelers by means of conduct, intoxication, etc., Precision Camera is authorized to prevent him/her from embarking on or continuing the journey. The relevant passenger must complete it at his/her expense, without any right to claim reimbursement from Precision Camera.

Precision Camera is authorized to refuse to accept the business of persons on the grounds of their previous offenses and to reject the business of individuals who Precision Camera deems as unable to travel, for example, on the grounds of illness, etc.

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